aws connect
Language barriers between a customer and agent can be a challenge for any contact centre. In this session, we show how to automatically translate chat conversations between users in real-time, in the preferred language across different channels, allowing for a…
Your contact center is the biggest touchpoint between you and your customers, and every engagement can provide your team with powerful insights. In this session, we show how to leverage the new capabilities in Amazon Connect such as Contact Lens…
Your contact center is the biggest touchpoint between you and your customers, and every engagement can provide your team with powerful insights. With Contact Lens for Amazon Connect, customer service supervisors can quickly and easily discover emerging themes and trends…