contact lens for amazon connect

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Your contact center is the biggest touchpoint between you and your customers, and every engagement can provide your team with powerful insights. In this session, we show how to leverage the new capabilities in Amazon Connect such as Contact Lens…

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Your contact center is the biggest touchpoint between you and your customers, and every engagement can provide your team with powerful insights. With Contact Lens for Amazon Connect, customer service supervisors can quickly and easily discover emerging themes and trends…