What is Omni Channel Experience? How to Use AWS Lex Chatbot with AWS Connect?

Avatar admin | November 19, 2018 2 Views 0 Likes 0 Ratings

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This AWS Lex Chatbot tutorial with AWS Connect shows how powerful functions as a service are and how easy it is to get up and running with them.

Learning Objectives:
# Learn how to setup Amazon Connect
# Learn the value of Amazon Connect and virtual assistants
# Learn how to use Amazon Lex chatbots in Amazon Lex

Customer experience remains one of the most important strategic measurements for organisational peformance, but keeping pace with customer behavior can be challenging. Virtual assistants (chatbots) provide one of the largest areas for growth and opportunities for business. Amazon Connect is a simple to use, cloud-based contact center service that makes it easy for any business to deliver engaging customer service interactions. With the Amazon Connect native integration with Amazon Lex, you can use self-service configuration tools to accomplish in days what would often have taken months in the past, building chatbots into customer call workflows. In this presentation, we’ll show you how to quickly set up an Amazon Connect contact center, and use Amazon Lex and AWS Lambda to build intelligent conversational chatbots which you can use in your contact center workflows to offer personalized and dynamic caller experiences for a better customer experience.

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